Arsen LTD - Privacy Policy
Arsen LTD ("Arsen LTD " or "we," "us," "our") is a technology company specializing in designing and developing mobile games. This Privacy Policy aims to clearly explain how we collect, store, share, and use your personal data in compliance with the applicable laws of the countries in which we operate.
This Privacy Policy covers websites, mobile applications, marketing, advertising on various platforms, and other services we provide (collectively referred to as "Services").
Arsen LTD is the controller of the personal data related to your use of the Services. We are responsible for determining how your personal data is processed. By using our Services, including downloading our mobile applications, accessing or playing our games, your personal data will be processed in accordance with this Privacy Policy.
Collection of Information
Personal Data Collected Directly from You
Arsen LTD collects personal data from you when you download, access, or play our games or use our other Services. This data is mainly provided by you. The information collected includes:
Information when visiting our app, registering on our site, placing an order, subscribing to our newsletter, responding to surveys, or filling out forms.
Information Collected Automatically Through the Services
We collect different types of information to improve our Service, including usage and device data.
Information Collected from Third Parties
We do not use any third-party platforms for login or data access. All interactions and data provided within our Services are handled directly and processed in accordance with our privacy policy.
Use of Information - Purpose and Legal Basis
We use your information for the following purposes, in line with the legal bases outlined below:
To maintain and provide our Services and enhance your gaming experience.
To enable game functionalities and support, including activating purchases and offering player assistance.
To optimize the Services for you and your device, including personalized events, offers, and promotions.
To communicate relevant updates, security alerts, and administrative information related to the app.
To respond to your inquiries and provide customer support.
To collect valuable analytics that helps improve our Services.
To monitor trends, usage, and activities to prevent technical issues.
To deliver news, offers, and information on similar services unless you opt-out.
To facilitate player communication within games or on social media.
To serve advertisements.
To deliver requested products and services.
We only process data to the extent necessary for these purposes.
Storage of Information
Your information is stored as long as necessary to provide the Services or fulfill the purposes outlined, unless additional storage is required by law, such as for legal claims or accounting purposes.
Sharing of Information
We may share your data with:
Social networks as described in "Social Sharing Features."
Third parties if required by law or during negotiations for mergers, acquisitions, or sales.
Authorities, when actions contradict our policies or when necessary to protect rights.
Other players for in-app features, such as leaderboards, if using third-party services.
Additionally, if you consent, we may share device identifiers with advertising networks for personalized ads.
Social Sharing Features
Our Services may offer social sharing features (e.g., Facebook "Like," "Share") that allow sharing of your activities within the Services. Your information may be shared based on the settings established with these platforms, and age restrictions apply per jurisdiction.
Children
Use of our Services is restricted to users aged 13 and above, or 16 in the European Economic Area. By using our Services, you confirm that you meet the required age limit. For further questions on privacy for children, contact us at elazian@arsen-ltd.site.
Security
We prioritize your data security but note that no online transmission or electronic storage method is 100% secure. We implement commercially reasonable security measures to protect your personal data but cannot guarantee absolute security.
Your Rights
If you reside in the EEA, Switzerland, or California, you have specific rights regarding your personal data, such as access, deletion, objection, portability, and correction. You may exercise these rights by contacting us at ivan@el-profile.online or following the instructions in this Privacy Policy.
Right to Lodge a Complaint with a Supervisory Authority
If you believe your personal data has been processed unlawfully, you have the right to file a complaint with your country's data protection authority. We encourage you to contact us first to resolve any issues.
How to Opt-Out of Data Sharing and Selling
In accordance with the Virginia Consumer Data Protection Act (VCDPA), you have the right to opt-out of data selling or profiling. Contact our DPO using the information below:
Email: elazian@arsen-ltd.site
Phone: +380 (99) 974 87 33
Address: Kyiv, vul. Baikova, bud. 7
Changes to this Privacy Policy
We may update this Privacy Policy and will post any changes on this page. Significant changes will be communicated through appropriate channels.
Why is GDPR Important?
GDPR introduces stricter requirements for protecting individuals' personal data and increases penalties for violations. We believe in prioritizing your privacy and have implemented measures exceeding GDPR requirements.
Individual Data Subject's Rights - Data Access, Portability, and Deletion
We are committed to supporting GDPR compliance by providing tools to access, update, retrieve, and delete personal data. We store data in DPA-compliant environments and retain it for up to six years unless the account is deleted, in which case data is removed within 60 days.
VCDPA Compliance
Arsen LTD complies with the VCDPA, ensuring Virginia residents' rights to access, correct, delete, and obtain a copy of their personal data. Contact us at elazian@arsen-ltd.site for more information.
California Residents
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to access, delete, and request non-discrimination for exercising privacy rights. Contact us to exercise these rights.
We do not sell the Personal Information of our users. For more information about these rights, please contact us.
Contact Us
For questions regarding this Privacy Policy or requests related to your personal data, contact us at ivan@el-profile.online.